The experience you provide to your clients will greatly impact the success you experience in your business. It can either lead to a raving testimonials, repeat and referral business OR it can create a negative reputation within your industry and leave you needing to spend more time than necessary selling.
Today I am joined by the lovely Bella Hegarty!
Bella is your client success and retention partner! Living in the Andorra, adventure describes Bella in a nutshell, she is dedicated to continually exploring the possibilities of elevating client experience.
For Bella it’s the small touches…
A warm greeting, bottle of wine/champagne on arrival, the sunsets from a balcony, an exceptional adventure.. Why can’t these same touches be applied to the services that your business offers to your clients enabling them to want to come back for more?
Having deep experience within the private travel and hospitality sector for 8 years, she has been at the core of providing a beyond 5* service and witnessed how a personalized and elevated client experience is vital to the longevity and future of businesses.
She helps coaches, consultants and service providers to transform their clients into advocates for their business, allowing them to gain back time and have consistently happy clients that know the value they bring.
.png)
IN THIS EPISODE, YOU WILL LEARN:
- The journey leading up to creating her business
- How the idea for her business came to be
- Her biggest lessons and wins as an entrepreneur
- What a white glove service means
- The benefits of taking time to map out and deliver an exceptional client experience
- Her process in mapping out a client experience
- What she often sees lacking in client experiences that we should make sure to adjust
- Technology she recommends to support client experience processes
LINKS FROM THIS EPISODE:
Want to know more about Bella Hegarty Here is where you can connect with her:
Website | Instagram
SUBSCRIBE AND REVIEW THE LOVE UNPLUGGED PODCAST
I would LOVE to hear from you. After you’ve listened to this episode, leave a comment and tell me what you thought. After all, this is all for you! I want to cover topics that will help you in whatever circumstance you are in. I feature guests on the show that you can learn from but that will also help you realize that you are not alone!
Want to stay up-to-date on the latest episodes? Subscribe in iTunes, Spotify, Stitcher or Google Play and be the first to know when new episodes are released!
